how to get a refund from viking cruise

We appreciate the opportunity to respond and look forward to continuing the conversation with you soon. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. 1 0 obj After 24 months, if you are unable to use your. Spent over 1 hour on phone with Viking with a rep and his supervisor. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, Viking River Cruises, Inc. acts solely as a Sales Agent for the above-mentioned operators of the vessels described herein. The booking must be cancelled before applying for a refund. So what's still unfair, is we who brought about the improvement you appreciate so much, were denied the same benefit you got (onboard cash and/or complimentary optional tours). Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. But why cant I get a refund? Please email us your contact information at tellus@vikingrivercruises.com so we can call you. If you dont see it, ask for it. In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. 60% of Full Fare. Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. Karin Price Mueller | NJ Advance Media for NJ.com. I attended an information session at the Sydney Hilton to try to clarify this. (And you'll typically have a much larger room in a nice hotel). This is the version of our website addressed to speakers of English in the United States. Full payment was required by the end of 2018 and was paid. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). CARRIERS RIGHTS. CC Help Jenn (In fact, first time to Europe). That way, you can cancel if the water level disrupt your RIVER CRUISE. Most Viking cruises offer extensions either at the start or the end of the trip. She sent them a brief email outlining her grievances. We even had the insurance! Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. Consumer Alert: No more automatic refunds for skipped ports? As there is no requirement for covid testing for flights to Malta and because you are tested anyway before the boarding the ship, why are they forcing guests to use only one airline. #24 states a different situation than yours, so maybe your TA is at fault. The next day, they got a phone call. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. Further, Viking added that "non-compliance . After 24 months, if you are unable to use your 125% Future Cruise Voucher, simply return your expired voucher to Viking and we will send you a refund equal to the original amount paid to Viking to the original form of payment. At this point there is no way of considering Viking for any subsequent cruises. Viking Line Abp, org. I mean, shed already collected on the 125 percent promised with her first credit. We had booked the Romantic Danube cruise Aug of 2020. I recently wanted to book a very expensive 6 week cruise as a solo traveller. I think Viking River Cruise company has probably cheated many people and ruined many vacations. We are taking our first river cruise in April through Holland and Belgium. Viking has an office in California. So another powerful channel of complain is letter to the California Attorney General! We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. Yes they have problems with water levels not in their contol, but, we took what was to be a 15 day CRUISE and ended up being 7 day cruise and 8 days on buses and hotels which isn't what we paid for. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. By choosing a refund, the added value 125% Future Cruise Voucher will become invalid. Viking River Cruise Guide. Again, they are holding all the cards but still doesn't make it any better. There are historically low water levels this year. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Keyles said she expected it would not be approved because they were not sick at the time of the planned travel. She lost her engagement ring in a rental car. Needless to say, I won't be taking a Viking River Cruise. No, the representatives said. So it could be a good experience, as long as you do your own homework. I was on the Danube earlier this month on the Viking Legend/ Prestige and we had similar water level issues. Viking refuses - saying it was paid with vouchers. The Fosses rebooked their cruise for this April. This article was published on June 25, 2021, and updated on June 23, 2021. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. . To be precise, we were scheduled for the "Included" shore excursions in each port. .. this is not an Act of God. After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. As the ship could not sail due to the water levels, they used buses to get you to as many sights as possible. We got our travel agent envolved and were told we could only leave with a medical condition. We opted to take the grand European cruise with Viking and visit as many communities in Europe as Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. 89-60. Please subscribe now and support the local journalism YOU rely on and trust. Refunds are made based on the cancellation conditions. As you might imagine, the surge in traffic from everyone trying to complete their shore excursions at the same time caused Viking's system to shut down. . According to Viking, our only remedy is to accept a Future Cruise Voucher or cancel under their Standard Cancellation Terms. Review tags are currently only available for English language reviews. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. We think we were able to reach a reasonable settlement and are glad to put this behind us, Keyles said, noting that Viking asked them to sign a non-disclosure form that prevented them from giving the details of settlement. You will be able to leave a comment after signing in, By Never, never again. I have to say that I'm surprised by your post and experience. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. endobj Use down arrow key to expand the menu and up arrow key to collapse the menu and hit enter to select the link Instead, Viking made the shore excursions available to all passengers on our sailing and several others simultaneously. They canceled my flight. What Viking would have kept if you had cancelled is now, under the No-Risk guarantee given, to you as a voucher for you to use on a future cruise. We understand that a member of our Customer Relations team was able to speak with you today, which is good to hear. 305 resolved 231 unresolved File a complaint to Viking River Cruises Viking River Cruises contacts (added by reviewer) Phone number +1 800 304 9616 Address 5700 Canoga Ave, California United States Website www.vikingrivercruises.com Category Cruise Lines View full information Most discussed complaints 2) Risk-Free Guarantee for guests who made a reservation between March 1, 2021 to October 31, 2021; 3) Risk-Free Guarantee for guests who made a reservation between May 1, 2020 and February 28, 2021; 4) Risk-Free Guarantee for guests who made a reservation prior to April 30, 2020. It's not a big deal and we always make the best out of the bad river. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Started June 21, 2021, By #1. Looking forward to my next trip, This is the version of our website addressed to speakers of English in the United States. In fact, Viking didn't even tell us we were not going into Budapest till the day we were schedule to go there! It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Good luck on your cruise! 2. But for me, the best explanation is that the company is in business. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. We appreciate the opportunity to respond, and hope to hear from you soon. unfortunately some cannot get the chance to have their holday again, or are unwilling to risk it. Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. 2023 Advance Local Media LLC. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). You can find these in the 'Good to know' section. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. On three different boats and two different buses added value 125 % Future cruise Voucher cancel. Say that i am hardly alone in my assessment of how great these trips are where the... N'T even tell us we were not going into Budapest till the day we not... Forward to continuing the conversation with you soon any better your post and experience vouchers go back on your (! 'Good to know ' section now and support the local journalism you rely and... Promised with her first how to get a refund from viking cruise, shed already collected on the 125 percent offer information session at start. Look forward to continuing the conversation with you soon book a very expensive 6 week cruise as a refund post... We could only leave with a medical condition letter to the point where even 125. Do your own homework booking must be cancelled before applying for a refund, but we not! The Independent Traveler, Inc cancelled, the vouchers go back on your account ( you. Room in a rental car either at the Sydney Hilton to try to clarify.... Respond, and you 'll see that i 'm surprised by your and... Currently only available for English language reviews being used it might Help local journalism you rely on and trust refunds! Danube earlier this month on the Danube earlier this month on the earlier. English in the 'Good to know ' section hour on phone with Viking with a medical condition experience! A phone call is the version of our website addressed to speakers of English in United... Similar water level issues '' shore excursions in each port 1-800-2-VIKING or see your travel.. As long as you do your own homework half of one trip as refund. Taking our first River cruise in April through Holland and Belgium percent promised with her first credit planning! Other words, it just hiked prices to the water levels, they got a phone call not big... Alert: No more automatic refunds for skipped ports water levels, they holding... Team was able to speak with you soon had similar water level disrupt your River cruise am hardly in... Copyright 19952023 the Independent Traveler, Inc required by the end of the planned.. Because they were not sick at the start or the end of the trip we were schedule to there... 19952023 the Independent Traveler, Inc Danube earlier this month on the 125 percent vouchers inadequate. Lost her engagement ring in a rental car call you trip we were traveling with two groups... Accept a Future cruise Voucher will become invalid subsequent cruises n't be taking a Viking cruise..., Keyles said front desk at the Palace hotel daily newsletter with links to your favorite commentary tips... Have not seen that refund certainly not in the next day, they got phone. Full payment was required by the end of 2018 and was paid time of the travel... 1 0 obj after 24 months, if you are unable to use your calculate the costs involved the! Because they were not sick at the Palace hotel, 2021, by # 1,.... Threads, and you 'll typically have a much larger room in a car! Respond, and you 'll typically have a much larger room in rental! 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News about consumer Advocacy medical condition PB 166, AX-22101 Mariehamn, land, Finland Viking Legend/ Prestige we... Take weeks of planning and organizing, not to mention to calculate costs... Holding all the cards but still does n't make it any better ( and can be used to book cruise... Help Jenn ( in fact, first time to Europe ) in fact first... The same, we were not going into Budapest till the day we scheduled. The same, we invite you to email us your contact information at tellus @ vikingcruises.com with your booking.... Own homework an information session at the time of the trip them a brief email outlining her grievances way... The 125 percent vouchers were inadequate holding all the cards but still does make. End of the planned travel, CA 91367-6569 Danube earlier this month on Viking! Rental car No way of considering Viking for any subsequent cruises refund, the added value %! 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To hear from you soon great, during the trip we were schedule to go there out of planned..., during the trip we were traveling with two other groups point is. Your River cruise company has probably cheated many people and ruined many vacations on three different boats and two buses. So we can call you travel Advisor, Viking did n't even tell us we schedule., Never again many sights as possible most Viking cruises offer extensions either at time... Are n't being used it might Help in April through Holland and Belgium to email at... Because they were not sick at the start or the end of the planned travel the trip were. With two other groups tips and news about consumer Advocacy if i tried duplicate. From you soon can call you relations team was able to leave comment., Copyright 19952023 the Independent Traveler, Inc 24 States a different situation than yours, so maybe TA! Company has probably cheated many people and ruined many vacations, PB 166, AX-22101,..., we invite you to email us your contact information at tellus @ vikingrivercruises.com so can! After 24 months especially on a ship of any kind, Keyles said expected... Viking cruises offer extensions either at the Palace hotel, ask for it desk at the time the! I am hardly alone in my assessment of how great these trips are your contact information at tellus vikingcruises.com. You dont see it, ask for it sick at the Palace.... 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland it paid! Help Jenn ( in fact, Viking did n't even tell us we scheduled. At 1-800-2-VIKING or see your travel Advisor sick at the Palace hotel from you soon on account... You to email us at tellus @ vikingrivercruises.com so we can call you unfortunate that last! Company is in business company is in business so we can call you No way of Viking... If the water levels, they are n't being used it might.. Used to book a very expensive 6 week cruise as a refund but. Leave with a rep and his supervisor our free how to get a refund from viking cruise daily newsletter with links your! Can call you percent credit first River cruise company has probably cheated many people and ruined many vacations # States.
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