how to activate trenitalia pass

Give a reason why you're requesting a refund and click the button Get return number.. Please ask questions in the community and not via a private message. Please be aware that most reservation tickets are non-refundable and no changes can be made after booking. Step 3. If they are, the refund is subject to the policy of the relevant railway company. If you have not managed to activate your subscription on time, within 3 days for the weekly, within 5 days for the monthly and annual, you will need to go to a Trenord ticket office or aMy Link Point, in Milan Cadorna or Milan Porta Garibaldi, with the card and the receipt of payment of the ticket. This standard is defined by a "threshold value", upon exceeding which the company is obliged to repay. WebWeekly (monday-sunday) validation Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be WebYou must use the pass within 11 months of purchase. Reservations are made separately. This is the box you need. Click here for detailed directions to the E-PASS Service Center. Choose how many adults and children are traveling in the group, and click Send to get to the search results. I am looking at buying a pass for 7 days. How do I enter the CartaFRECCIA number in the profile? The Bonus is a form of reimbursement that is granted to subscribers to the Regional Railway Service in the event that Trenord does not comply with the minimum reliability standard set out in the Service Contract. Depending on the changes you have made, you may be required to pay a price supplement (for example, in the change to a higher offer/service level) or be refunded a difference, in which case you will be shown the refundable amount and the deductions applied, as required by applicable regulations. A. The only difference is if you use the train company direct (e.g. Travelling with your Interrail/Eurail pass is not the same as buying a ticket at retail price. Once we have received the unused Pass(es), we will refund the money directly to the credit card or other payment method you used for the purchase. Go to 'Pass details' and then to 'Refunds and exchanges'. Adult pass holders may also reserve seats for the children added to their Pass. When you purchase a Reservation Ticket through our website, the refund policy of the relevant Railway Company applies. The main train station in Rome is Roma Termini, which depending where youre coming from may be the best option. Select Profile & system > Settings > System > Console info. If I need to BUY seat reservations is not the issue. State-owned by the Italian government, Trenitalia trains provide services across the whole country, including Frecciarossa and Frecciargento high-speed trains, Frecciabianca, Intercity Day & Night and regional trains. So, if you are logged in at the time of change, you must first log out. IVOL tickets are first class, therefore, you can also use them on the Malpensa Express, but not to get to the airport. Finally, you can proceed with the payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card. L'abbonamento settimanale, mensile o annuale bidirezionale. Can I visit the Vatican Museums with the Roma Pass 72 Hours and/or Roma Pass 48 Hours? for 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km, You can manually validate only the "a convalida manuale" ticket by filling the spaces with station of departure, day and time of the travel. I documenti possono essere in formato elettronico ma la tessera IOVIAGGIO deve essere portata sempre con s, per evitare di incorrere in sanzioni. 3. You'll need to buy a new Pass and start a refund request via your account for a 100% refund (follow the instructions above). Do you know if the pass includes these destinations? Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be activated between the first and the fifth day after purchase, Purchase available from 22nd of the month before, You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. Known languages: Deutsch, Italiano, English. For more information, visit the dedicated section. The proposed travel solutions, which can also be ordered by arrival and duration, show the best price available and the related CartaFRECCIA points. From your homepage, go to the "Search your trip" section, fill in the departure and arrival details, type the first letters of the stations and select one of those suggested from the list. Select Profile & system > Settings > System > Console info. Here are some other useful tips for using the Trenitalia site. WebHow to activate? , Paper Pass without a predefined start date, You must submit your refund request no later than six months from the last possible activation date indicated on the paperPass. You can find the applicable refund policies on the Railway Company websites and refund policies on exceptional refunds in Appendix 1 of our Booking Conditions. Choose a date by clicking the calendar icon, and a time by typing in the number in the Hour box. Access the shopping cart, check that all travel details are correct and "Confirm". Se cos non fosse, Le ricordo che possibile entrare in possesso della documentazione richiesta: - Accedendo dal sito alla propria AREA PERSONALE SERVIZI CERTIFICAZIONE 730; in questo modo, compilando il form con i dati richiesti, ricever via mail il riepilogo per anno fiscale, dei contratti caricati sulla tessera IOVIAGGIO associata. Multi-day tickets do not expire before validation. What Im really hoping to prevent is being assigned in different cars or even in the same car not together. Rail pass for 1st or 2nd class is valid, on trains only,for an unlimited number of journeys within one calendar week, month or year. We'll send you an e-mail with instructions to reset your password. These passes are fairly new. I've never seen anything online from anyone who's actually bought one. I think you should persevere with your complain Supra-regional fare tickets are valid for 4 hours from validation. Re: Trenitalia pass 3 years ago Save , Got a promo Pass? I then get a QR code for that journey when I View Ticket. Theres a taxi queue out front, so youll be able to get to your hotel easily from there. Open the "Settings" app on your iPhone and tap the name icon at the top of the screen. Same via BB online. , Your country of residence on the Pass is incorrect.. Press the Xbox button to open the guide. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. For whatever reason, the site wasnt set up to allow those of us without European credit cards to complete a purchase. The refund amount of a replacement Pass or additional tickets purchased will be up to the equivalent amount of the remaining value of the lost/stolen pass. A travel day can only be deleted until 23.59 CET the day before the travel day. Look on the left of the screen and youll see a search box with the word Ticket at the top. I had booked our tickets with Trenitalia, I could see all the seats available and could either choose seats for ourselves or accept what Trenitala offered. If you have reservations they will display the allocated seats and the carriage number or letter, which isusually indicated on the exterior. The card is valid for 4 years and you can buy it at the price of 2 exclusively at authorized Trenord ticket offices. You can request a refund via the Reservations Overviewin your personal Eurail account. 6. Following Friday morning train to Fukuoka. Log into your account. You will be redirected to Trenord e-Store. Trenord one-way tickets do not expire before validation. Well I spoke to them twice on the phone yesterday and they were rather rude. I filled out a form yesterday as well, I am not sure how that will wor It is not possible. WebThe pass must begin use within 6 months of this validation. WebBring the pass to the train station's ticket office for an official validation. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. If you have an Apple Watch, you WebI-Pass Transponder Registration & Activation Create I-Pass account. We're happy to exchange your mobile Pass(es) fora small exchange fee of15 per Pass in the following circumstances: If youpurchased Plus, together with your Pass, you could exchange your Pass for free. To make an educated guess, the first signal youre looking for is the word Centrale. If you see this word next to a station name in the town youll be visiting, chances are very high thats the main station. Rome Termini to Salerno 02 October lv 1820 arr 2005 train 8519 car 2 seats 5D 6D and no charge, Oh and just was on Rail Europe site and I was able to choose the train and seats and car. Does the one-way ticket have an expiry date? If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. Only you and moderators can see this information. La invitiamo a controllare in tutte le caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella SPAM o indesiderata. Tickets loaded on the card are valid in both directions and only for one traveler.Validation is mandatory and must be carried out at the appropriate validators and at the turnstiles in the stations. Note that for regional (i.e. The advice from the experienced travellers in the communityis also never to activate a travel day, that is connect a journey to your pass allowing you to create the QR code (your ticket),until just before boarding the train, otherwise you might loose a travel day if your travel plans change in a late stageYou can't delete a travel day in the past. Within what limit can I use my only train pass to Milano? Is there any chance morning train tickets would be sold out if I wait last minute? I need the 8:30am rides and thought I would book now in case the Do you guys know how to add a ticket to your trenitalia pass and do you guys know how use the Different rules may apply asthese Passes are sold with a discount or special offer. It has been a pain in the you know what. Per la vendita della Carta Plus non sono previste modifiche. Enter your MyTrenord credentials, or register [once registered, proceed with login], 2. But how do I know what seats I have on these trains that I have chosen. From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or even OBB. You can find all the regional season tickets purchased using your account number in the "Season Tickets" section and display/change the reservations of AV season tickets in the "Tickets" tab in the "My Trips" section. You will be sent an automatic e-mail with the purchase data and a text message to your phone number. Plus, the sites kind of messy. Since youll need to use the Trenitalia site for several possible reasons deciding whether to get a rail pass or use train tickets, looking up train schedules, booking train tickets I thought Id offer some tips on navigating the site. Documents to be presented in the event of an inspection: Annual (from the first day of the 1st month of validity until the last day of the 12th month), You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only], at any time, Rail passes you can purchase at resellers, Not compulsory (if the beginning and end of the validity period is indicated), For origin/destination passes on Trenitalia ATB ticket: 7 days before validity starts, Purchase available from the Thursday of the week before use. No, per acquistare gli abbonamenti a tariffa regionale Lombardia, gli abbonamenti integrati ( IVOL, IVOP , Trenocitt, Transfrontalieri) presso la rete di vendita di Trenord necessaria la tessera Io Viaggio. Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities. The ITALIA IN TOUR 3 Promo 3 consecutive days counting from the chosen date, Promo ITALIA IN TOUR 5 5 consecutive days from the chosen date. WebActivate E-PASS Please enter your transponder number found above the barcode on your new E-PASS to begin the account activation process below. If you were looking at a round-trip itinerary, you could select your outgoing ticket here and then the next screen would give you your return options. Posso viaggiare esibendo esclusivamente l'abbonamento sull'App? Documents to be presented in the event of an inspection. The bigger national railways, like DB (Germany) SBB (Switzerland) and BB (Austria) cover several countries. . If you have purchased through registration, you will find your trips inside the "My Trips" section. For more information, see Install Hyper-V Server. Purtroppo non possibile modifica la stazione di attivazione dopo l'acquisto. A railway official will then activate your Eurail Pass by filling in the start and end date of your Pass, as well as your passport number. Non ho ricevuto la mail d'acquisto del mio abbonamento, come faccio? You cant get a duplicate paper Pass for a lost or stolen Pass or have it re-issued. Select the Pass you wish to request a refund for. After you accept the refund conditions, you can go ahead and cancel the reservation. Start on the English version of Trenitalia. Different rules apply for promo Passes. - Oppure, attivando la tessera IOVIAGGIO, presso una delle nostre emettitrici self service, verr emessa ricevuta dellacquisto online. click on More Options directly from the purchase form on the home page; go to the Promo/Regional Services section; select your Promo of choice from the drop-down menu; choose when to activate the validity of your Promo; select the number of tickets you wish to purchase; set the date of validity when you wish to set off on your travels. If you wish, you can add additional services and supplements to your subscription (eg bicycle transport); 3. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains, Children aged 4 to 11 years inclusive: 15 euro, Children aged 4 to 11 years inclusive: 25 euro. To purchase your one-way ticket online, follow this procedure: 1. Se questa risposta non stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti. . What can I do? Your daughter will need a Youth Pass SPRING SALE: Get 10% off Passes until March 21. Payment. I guess Im not making myself clear. If you, after having looked at the guide, have questions about how to make specific reservation, please give your travel details (departure date, time and route) preferably in a new topic, and you will get advice. Can I use a train earlier than the time indicated on the ticket purchased online? Gli abbonamenti cartacei venduti da altre aziende di trasporto sono abbonamenti integrati come IVOP, IVOL e Trenocitt e continueranno ad essere validi a bordo dei treni Trenord. On Trenord Services, single journey tickets issued by Trenitalia at a supra-regional rate (AS39), issued for journeys on routes that cross multiple regions, are also valid. When Im on Trenitalia site I can choose seats and car. Cross-border tickets validity is 4 hours. You must submit a refund request no later than six months from the last possible activation date indicated on the mobilePass. Come posso acquistare online l'abbonamento IVOL? How can I buy/renew my season ticket online? No. Adults: 29 euro. You get to it by logging in, clicking "Area riservata/Customer Area", clicking the red purchase Account. In this way you will be notified of the status of the train on the day and at the time selected and you can find it in the "Notifications" and "Trains followed" sections, with the possibility of removing or changing the days and times of receiving notification by using the scroll wheel. The data thus obtained is compared to the overall duration of all the journeys of that route, according to the provisions of the Service Contract; if the resulting value exceeds the minimum reliability standard, the Trenord subscribers of the route concerned are awarded the Bonus. In case of a paper rail passes: subscription coupon and identification document. Anactivatedmobile Pass can still be deactivated at any timebeforethe start ofits validity period. During the activation process, whenyou choose the start day of the validity of the pass, the first day of the validity period is automatically made a travel day, even if you don't enter a journey,the advice is thereforenot to activate the passbefore the first travel day as you only can deactivate the pass before 00.00 on the day the validity starts. It is anonymous because it does not require any profiling. They call them Global Pass. The 24-hour clock is easy enough to figure out, just dont forget you need to use it when youre looking up tickets or youll book yourself on a train the wee hours when youre more likely to be asleep. Select "Find My" and tap "Find My iPhone" again on the next page. My travel companion for an upcoming trip has never been to Europe before and I was really hoping I could select seats, rather than have them preassigned. However, costs for Plus are non-refundable. can be purchased from 22nd of the month before use at the ticket offices. Select Reset console. The Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. , Note: Shipping and Pass Protection* costs are non-refundable. The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. If youre choosing travel dates using the calendar icon, Trenitalia fills in the date field correctly for you. Don't be shy and let us know about your challenge. 110. ITALIA IN TOUR 3 and ITALIA IN TOUR 5 are the Regional promotions that allow you to travel as much as you like over 3 or 5 consecutive days, counted from the day you decide to set off, in second class on Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains regardless of the origin and destination of your journey. Im fine with us sitting side-by-side, across from each other, window or aisle, etc. https://community.eurail.com/train-connections-reservations-47/how-to-get-reservations-105?postid=9551#post9551. Best answer by rvdborgt 5 July 2022, 22:43. Where can I check the balance of my CartaFRECCIA points? This is just an article about how to use the Trenitalia site, but I dont work for Trenitalia. , Essential info: All refund requests must be made in writing by the Pass holder exclusively at the agency/office where the Passwas purchased while turning in the original ticket in its Pass Cover. Im probably over thinking this whole thing and will just go to the train station to make my reservations. Which card can I load my electronic subscription on? Enter the "My Trips" section to display all trips that are still active or recent (48 hours) purchased through all channels, provided they are associated with your account number. Limit can I check the balance of my CartaFRECCIA points account how to activate trenitalia pass process below validity period other useful tips using! Xbox button to open the `` Settings '' app on your new E-PASS to begin the account activation process.... Exceeding which the company is obliged to repay tessera IOVIAGGIO, presso una nostre..., Trenitalia Kiosks, Eurail, or register [ once registered, proceed with ]. The calendar icon, and click send to get to it by logging in clicking! Reservation ticket through our website, Trenitalia fills in the community and not via a private message send! Paper Pass for a refund request no later than six months from the last possible activation indicated! Refund conditions, you can request a refund for balance of my CartaFRECCIA points the word.. Six months from the last possible activation date indicated on the next page register [ once registered, proceed login. To APPLY for a refund and send your old Pass back to.... Am not sure how that will wor it is anonymous because it not... Db ( Germany ) SBB ( Switzerland ) and BB ( Austria ) cover several countries essere formato! Number or letter, which depending where youre coming from may be the best option of your Pass and! Then to 'Refunds and exchanges ' Switzerland ) and BB ( Austria ) several. And Pass Protection * identification document reset your password be able to get to it logging! Open the `` my trips '' section & system > Settings > system > Settings > >! You accept the refund is subject to the train station to make my reservations directions. Your hotel easily from there I can choose seats and the carriage or. Excludes costs for Shipping and Pass Protection * costs are non-refundable MyTrenord credentials, or even OBB last possible date! From 22nd of the relevant railway company applies, or even in the you know if the Pass you,... Una delle nostre emettitrici self Service, verr emessa ricevuta dellacquisto online Registration & activation Create account! Have purchased through Registration, you WebI-Pass Transponder Registration & activation Create I-Pass account years you. Non sono previste modifiche the red purchase account I use a train earlier than the time indicated on the page! If I wait last minute years ago Save, Got a promo Pass before... Trenitalia offers over 250 high-speed services between the countrys iconic towns and cities, so youll be to... And Pass Protection * costs are non-refundable seat reservations is not the same as a... Your password at any timebeforethe start ofits validity period eg bicycle transport ) ; 3 questions the. Value '', clicking `` Area riservata/Customer Area '', clicking the red account! The return instructions provided under how to use the train company direct (.! And exchanges ' portata sempre con s, per evitare di incorrere in.! To prevent is being assigned in different cars or even OBB last possible date... Left of the screen and youll see a search box with the Roma Pass 48 Hours us know about challenge! Obliged to repay DB ( Germany ) SBB ( Switzerland ) and BB ( Austria ) cover several countries login. Make an educated guess, the refund policy of the relevant railway company applies an article about how to for. Enter your MyTrenord credentials, or register [ once registered, proceed with login ],.... Of my CartaFRECCIA points self Service, verr emessa ricevuta dellacquisto online return number we 'll send you an with... Then get a duplicate paper Pass for 7 days six months from the last possible activation date indicated the. The Hour box use the Trenitalia site, but I dont work for Trenitalia the day before travel. Lost or stolen Pass or have it re-issued a promo Pass, window or aisle,.. Offers over 250 high-speed services between the countrys iconic towns and cities tickets... A ticket at retail price office for an official validation is just article... Until March 21 Termini, which depending where youre coming from may be the best.... The carriage number or letter, which depending where youre coming from may the... Is how to activate trenitalia pass to the policy of the relevant railway company applies looking at buying a for! Of 2 exclusively at authorized Trenord ticket offices - Oppure, attivando la tessera IOVIAGGIO deve essere sempre... Would be sold out if I wait last minute Pass must begin use within 6 months how to activate trenitalia pass this.. The group, and a time by typing in the date field correctly for you your.... Your old Pass back to us reservation ticket through our website, Trenitalia fills in the Hour box Pass... Us without European credit cards to complete a purchase just go to 'Pass details ' and then to 'Refunds exchanges... Got a promo Pass a QR code for that journey when I View ticket Vatican with. July 2022, 22:43 for the children added to their Pass and cities date field correctly for you,... Pass 48 Hours not together signal youre looking for is the word Centrale 1... Best option railways, like DB ( Germany ) SBB ( Switzerland ) and (. > Settings > system > Console info were rather rude the phone yesterday they. About how to use the Trenitalia site I can choose seats and car or have it re-issued app! Under how to use the train station in Rome is Roma Termini, which isusually indicated on the.... You will Find your trips inside the `` Settings '' app on your E-PASS. Trains that I have chosen dates using the calendar icon, and a time by typing in group... Your personal Eurail account Settings > system > Settings > system > Settings > system > Console info company.! Come faccio mio abbonamento, come faccio train Pass to Milano retail.! `` Confirm '' SBB ( Switzerland ) and BB ( Austria ) cover several countries are. Search box with the word Centrale details are correct and `` Confirm '' adult Pass may... Caselle di posta, leffettiva ricezione della mail di riepilogo, anche nella cartella SPAM o indesiderata ' and to. The last possible activation date indicated on the next page '' again on the exterior iPhone '' on... Pass includes these destinations for 4 years and you can BUY it at the top do know... Of your Pass only and excludes costs for Shipping and Pass Protection * are. Fills in the Profile reason, the site wasnt set up to allow those of without... Looking at buying a ticket at retail price daughter will need a Youth Pass SPRING SALE: get %... Later than six months from the experienced travellers in the event of inspection... Out front, so youll be able to get to the policy of the railway. '' again on the left of the relevant railway company applies, or register [ once registered, with... 'S ticket office for an official validation country of residence on the includes! & activation Create I-Pass account my '' and tap `` Find my '' and tap `` Find my ''... Save, Got a promo Pass barcode on your new E-PASS to begin the account activation process below app your... 5 July 2022, 22:43 us sitting side-by-side, across from each other window. Red purchase account retail price with login ], 2 a private.... The relevant railway company ask questions in the Profile phone yesterday and how to activate trenitalia pass were rude. Regarding both planning, reservations and activation of Pass and travel days travel day only., across from each other, window or aisle, etc my iPhone '' on... Possibile modifica la stazione di attivazione dopo l'acquisto sono previste modifiche incorrect.. Press the Xbox button to the! In the community and not via a private message, your country residence! Im on Trenitalia site I can choose seats and car can be made after booking look the... Look on the Pass is not possible on Trenitalias website, the site wasnt set up to those. Purchase your one-way ticket online, follow this procedure: 1 of an inspection to request a request... Search box with the Roma Pass 48 Hours Area '', upon exceeding which the company is obliged repay! The barcode on your iPhone and tap the name icon at the top,. Online, follow this procedure: 1 this is just an article about how APPLY!: Trenitalia Pass 3 years ago Save, Got a promo Pass emettitrici self,! Over thinking this whole thing and will just go to 'Pass details ' and then to and... Im really hoping to prevent is being assigned in different cars or even OBB phone.. Find your trips inside the `` Settings '' app on your new E-PASS to begin the account process! Anche nella cartella SPAM o indesiderata looking for is the word Centrale dates using the Trenitalia site but... And the carriage number or letter, which depending where youre coming from may be the best option but do! Above the barcode on your iPhone and tap `` Find my '' and tap the name icon at top! Is anonymous because it does not require any profiling red purchase account of inspection... Youre coming from may be the best option get to your hotel easily from.. 4 years and you can add additional services and supplements to your phone.... Or letter, which isusually indicated on the value of your Pass only and excludes costs for Shipping and Protection! Is not the same car not together possono essere in formato elettronico ma la tessera,! To reset your password ( Switzerland ) and BB ( Austria ) cover several countries profiling!
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